We sincerely hope you love your products, but if you are in any way dissatisfied then we will be happy to issue a refund. Please send them back to us unopened and in their original packaging, together with a brief explanatory note, within 14 days of the date you received them. You will be refunded as soon as we have received the goods back. Contact us if you have any questions or need some help in returning your products. Unfortunately, once the products have been used, we are unable to make a refund unless the product is faulty. If you have made an order and want to cancel it, contact us through the contact page. Please note that if your order has already been dispatched, you will have to pay the costs for the return.
Faulty or damaged goods?
On delivery, check the products carefully. If you think these are faulty, damaged or not as described then please contact us straight away and we will either resend the products or issue a refund. This does not affect your statutory rights.
Overview
Our refund and returns policy lasts 14 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
